Awarded after objectivity and comprehensive Skytrax evaluation across all customer-facing product and service factors both onboard flights and at the airports, the prestigious 4-Star Airline certification is deserved recognition for the major recent improvements that Vietnam Airlines has made to the quality of its product and service standards. Vietnam Airlines has always endeavored to fulfill the commitment that all of its services are ranked 4-star.

 Mr. Edward Plaisted, CEO of Skytrax said "This 4-Star Airline rating is an excellent achievement for Vietnam Airlines and the result of their hard work across a range of product and service areas. Introducing two brand new aircraft types into the fleet in such a short space of time is a difficult task, but the reward for Vietnam Airlines is a fabulous new product in their core long haul market. We acknowledge the considerable change and improvement they have achieved, with a new service concept rolled out in Business Class and an overhaul of cabin staff training procedures - all which will further strengthen Vietnam Airlines position as a 4-Star Airline."

Mr. Duong Tri Thanh, President and CEO of Vietnam Airlines said “I am honoured to accept this highly prestigious accolade on behalf of Vietnam Airlines. This fantastic achievement is testament to the hard work of all of Vietnam Airlines’ dedicated employees, and an important indicator of the excellent progress we are making towards our goal of becoming one of the best-regarded airlines in Asia-Pacific.”

Last year Vietnam Airlines underwent a dramatic transformation with 4-star service upgrade, beginning with a major replacement of its old widebody aircraft fleet by a new-generation jetliners of Airbus A350-900 XWB and Boeing 787-9 Dreamliner that significantly enhances its product offering, launching its new corporate identity, and focusing on training as well as ensuring both the quantity and quality of pilots, cabin crews and technicians. Vietnam Airlines’s customer services, e-commerce and FFP systems are also enhanced with many advanced and convenient features for customers.   

Source:vietnamairlines